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Wednesday, November 30, 2011

Service

My thoughts of the day.Do not take a Service job if you DO NOT want to give service and expect people to take it!!!My step dad is fighting lung cancer and his oxygen concentrator went out sat. my mom called sunday morning and reported it. On monday his rep calls and says I cant make it till weds. maybe thrusday. Well thats too long for someone to fight a concentrator thats quiting when ever it wants moms not sleeping scared to death dads not sleeping on monday they was also told to use it with out the water and he started coughing blood This is not going well his heart rate is well over 100 and wont come down hes worring about the o2. On wednesday I get a call saying help so I go over to find all this out plus more. Its been 3 months and the rep has only called once never checked the concentrator. She lives like 28 miles away and cant make it to help him in less then 4 days. So the good daughter I am I take over. He is scared now that hes not going to get service and Im going to mess things up. Of course I tell him to relax and watch the show. I call another town question one Whats the number to the office that takes complaints? Lady gives me the number with a shake voice. Question two does your office give better service then other said office? Lady I would have to say yes cause I work for this office. Going good so far Question three can you be here before 6pm it is now 3pm? Yes we can! What do you need ? I told her and new stuff was in the drive in 35 min new rep drove 32 miles from city limits to house !! Service with a smile. The new Rep gave him enough hose he can reach every part of his house even go to his own bed with his o2 !!!!!!! Well wouldn't ya know it the old rep shows up before the new one is done. Yeap she is mad gets out ready to bump bellies. Guess she was not expecting a mad daughter to be there just as ready. First words out her mouth was I'm calling regional office!!She Yea lets do that. Great Idea lady!!! First off this is not about your heathcare its his and he has a choice and what you did is not exceptable .You do not leave a man in his condition to worry if he will have o2 or not for four days! So yeah lets make that call!! He has a choice in providers and his choice is an office he can get to and that will deliver service. Oh its not your office. By the time I was done she was crying and I walked off with now Im going to go try and calm my dad now that he has o2 he can count on! After all was said and done My poor daughter who got to see how to handle people like that. Said grandma mom made that lady cry she could not see were she was walking for the tears. Grandma said Yeah hunny I know your mom can get good at that when someone she loves is suffering because people do not do the right thing. That is why I wanted her help. So if you don't want to serve do not I repeat DO NOT take a job to serve. You just might run in to a mad daughter!!!
Oh yeah Its been a day but its done and the nite is quiet. So maybe they are sleeping a good nites sleep after 4 nites of fighting a life threatening ordeal.

2 comments:

  1. It was a very good thing you were there. Good job.

    ReplyDelete
  2. Thank ya and I wouldnt be any were else!!!!

    ReplyDelete